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Contact

Contact Us

We're happy to help! You can also contact us at info@lajolie.be .

Frequently Asked Questions

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Returns & Refunds

Refund Policy

Would you like to return (part of) your order? You can return it at your own expense within 14 days of receiving your order, provided the items are undamaged, unwashed, unused, and the packaging is undamaged.

How can you return?

Step 1: Sign up here on your account and simply request a return for the items you want to return. You don't have to not Waiting for our approval. Please note: Your return must be submitted within 14 days of receiving your order. We will review your return as soon as we receive the package.

Step 2: You can create a return label (at your own expense) through our returns portal or at your local post office. Don't forget to include a tracking number (as proof).

Step 3: Place your items in a box/shipping bag, along with the packing slip .

Step 4: Return your package at your own expense with Track & Trace.

Once we have received your return and it meets our return policy, we will refund the amount to the account number you used to place the order within 14 calendar days.

Exchange or cancellation is not possible.

Return address:
Bruggesteenweg 37D
8755 Wingene/Ruiselede
Belgium

Return with a track & trace code so you can track your order when it arrives back to us safely.

Return Policy:

1. Term

Items can be returned within 14 calendar days of receipt.

2. Send

If you choose to return your package, you will be responsible for the full return shipping costs. You will not receive a return label with your order.
Returns are at your own risk. We are not responsible for damage or loss of returns. Please ensure you package and ship your return carefully to reduce the risk of incomplete or damaged packages arriving. When you ship your return, always keep your track & trace code until your return has been processed.
Items must be returned in their original condition. This means they must be unused and in their original condition.
A fully completed returns form ensures faster processing and a refund. If the returns form is not completed correctly or completely, it may delay your refund.
If you initially received a free shipping fee with your order, but your order value falls below €100 after returning it , these shipping costs (Belgium: €8.00 - Netherlands: €8.00 ) will also be deducted from your refund.
Exchange is not possible.
Gift cards, discounted or sale items cannot be returned.

3. Refunds

If you choose a refund, please keep in mind that it may take several days (up to 14 days ) for the amount to appear in your account, depending on your bank's terms and policies.

4. Holidays

The above conditions also apply during holiday periods. This means that returns must be sent within 14 days during these periods. Returns will be processed within 72 hours of returning to work after my holiday/break. Holiday periods will always be indicated on the website and social media. Thank you for your understanding.

5. Thank you for your understanding

To minimize the impact of returns and reduce waste, we encourage you to carefully consider your purchases. Take the time to thoroughly read product descriptions and details. This will help you feel confident in your choice and contribute to a more sustainable purchase.

Returns are not only expensive, they also place a significant burden on small businesses. Therefore, we ask that you avoid ordering in bulk with the expectation of returning many items.

If you do return an item, please specify the reason for the return. This allows us to improve our products and services. Your feedback is crucial and highly appreciated, as it helps us provide excellent customer service. Your opinion is important to us!

Lots of love,
Team La Jolie

Shipping Policy

To land
We deliver in Belgium and the Netherlands.

Belgium & the Netherlands
For Belgium and the Netherlands, we offer free shipping on orders over €100.00. For orders under this amount, we charge €8.00 shipping costs for Belgium and €7.50 for the Netherlands.

Send
If you order before 4:00 PM on weekdays , your order will be shipped the next business day (unless otherwise indicated). Orders are always shipped within 1-3 business days of receiving payment via Bpost or PostNL. Once your package has shipped, you will receive an email with a track & trace code so you can track the status of your order online.

Shipping confirmation
Once your order has been placed and your payment has been completed, you'll receive an order confirmation. Once we've prepared your order, you'll receive an email confirming shipment with a track & trace code so you can track your package.

Please note: These terms and conditions may change during holiday periods. We will clearly communicate any amended terms and conditions online or through our shop.

You can find the return policy here .

Privacy Policy

Last updated: November 20, 2025

La Jolie operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). La Jolie is powered by Shopify, so we can provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction with us, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described in this privacy policy.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies you or another person, or that could reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, delivery address, telephone number and email address.
Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation and other payment information.
Account details including your username, password, security questions, preferences and settings.
Transaction data including the items you view, place in your cart, add to your wish list or purchase, return, exchange or cancel, and your past transactions.
Communicating with us including information you include in your communications with us, for example when you send a customer support request.
Device data including information about your device, browser or network connection, your IP address and other unique identifiers.
Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

Straight from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Providing, customizing, and improving the Services. We use your personal information to provide you with the Services, including to fulfill our agreement with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send you notifications regarding your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns or exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, text message, or postal mail, and to show you online advertisements for products or Services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
Security and fraud prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.
Communicate with you. We use your personal information to provide you with customer support, to respond to you, to provide you with effective Services and to maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual lawsuits, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes governed by this privacy policy. Such circumstances may include:

With Shopify, merchants, and other third parties who perform Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping);
With business and marketing partners to provide marketing services and serve you advertising; For example, we use Shopify to support personalized advertising through third-party services based on your online activity across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of providing you with targeted advertising and marketing based on your online activity across merchants and websites.
When you instruct us, request us, or otherwise authorize us to provide certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our group of companies.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about any rights you may have, please visit the Shopify Customer Privacy Policy Depending on where you live, you may be able to exercise certain rights regarding your personal information here Shopify Portal Link Privacy Policy .

Third party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or operated by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found there. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or any third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information from individuals under the age of 16.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may deny your request as permitted by law.

Right to access/knowledge. You may have the right to request access to personal information we hold about you.
Right to delete. You may have the right to request that we delete personal information we hold about you.
Right to correction. You may have the right to ask us to correct any inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Manage communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, about your account or orders you've placed.

If you live in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those described above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: When we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise any of these rights as indicated within the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and your rights, including rights related to data processed by Shopify, please visit https://privacy.Shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we require that the agent provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible supervisory authorities for data protection can be found here. here .

International transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call or email us at info@lajolie.Be or contact us at Bruggesteenweg 37D, Wingene, 8755, BE For the purposes of applicable data protection law, we are the controller of your personal information.

General Terms and Conditions

All our prices include 21% VAT and exclude shipping costs.
We offer you the option to choose from various payment methods. These icons are located at the bottom of our website.
Any billing errors must be reported to La Jolie by email as soon as possible. We will do our utmost to resolve them as quickly as possible. Billing errors do not release you, the customer, from any payment obligations or other obligations under these terms and conditions.
The consumer has the right to inform the seller that he renounces his purchase, without payment of a fine and without giving a reason within 14 calendar days from the day following delivery.
The buyer must return the product to the seller within 14 calendar days in its original condition, unused, undamaged, with all original labels and in its original packaging: La Jolie - Knokstraat 42 - 9880 Aalter
The seller undertakes to refund the purchase price paid by the buyer for the product (excluding shipping costs) to a bank account number paid by the buyer within 30 days of receipt of the product.
If the product is not returned correctly in accordance with the foregoing, the seller will not be obligated to pay any amount, and the product remains the property of the buyer. The buyer can then retrieve it from the seller within 14 days, or, at the buyer's express request, it can be returned to the buyer at their expense.
The risk of returning the product as well as the costs for returning are borne solely by the buyer.

Returns/Exchanges: Items purchased through the La Jolie online store can be exchanged within 14 days of delivery, provided the product is unused, undamaged, and includes all original tags. Worn, soiled, smoked, washed, damaged, or repaired items are non-returnable. For hygiene reasons, tights and underwear cannot be returned once the original packaging has been opened.
We also ask you to inform us within 5 working days that you wish to exchange a product.
The costs and risk of returning the products lie solely with the buyer.
Insufficiently stamped returns or returns that are not notified in advance will not be refunded.
We reserve the right to refuse an exchange if we suspect that the product has been damaged by the customer, has already been used, or if the reasons are unfounded.
Sales, pre-orders, promotional items, or personalized products cannot be exchanged or refunded. Knee-high socks cannot be exchanged for hygiene reasons.
Complaints
We try to describe the offered items as accurately as possible and to illustrate them using photographs.
If any typographical errors (material errors, mistakes) occur, this is due to a human, involuntary error and no rights can be derived from this.
Colors in the photos may also differ slightly from the real colors.
The settings and quality of your screen can influence this, as can the incidence of light.
We cannot accept exchanges based on color deviations.
If you have any doubts about a particular product or would like further information, you can always contact us for more information.
We also reserve the right to adjust our prices.
We also make every effort to check our products as thoroughly as possible for any errors or defects.
We are not liable for any defects that may occur in the articles offered on our website.
In that case, please contact the manufacturer in question. Please also let us know so we can inspect the products further.
We make every effort to prevent, remedy and resolve any complaints.
We cannot be held liable for injuries or damage resulting from the use of our products.
Warranty
As required by legal provisions, our products also come with a legal guarantee.
If a product does not comply with the agreement, the buyer must notify the seller of this within 7 days following delivery.
Any compensation for this can never exceed the amount invoiced/paid to the buyer. Normal wear and tear, accidental or intentional changes made to the product by the buyer, failure to provide an invoice or valid proof of payment, and various negligence are explicit, but not exhaustive, exceptions to the aforementioned warranty system.
Privacy
Our customers' data.
These data will not be shared with third parties. La Jolie may use this data to promote its products and services. The participant has the right to access the data relating to him/her and may request its correction or deletion by sending an email to info@lajolie.be
Property rights
No data or photos from our site may be copied or used without our express permission.
Shipping Costs: We ship worldwide with B-post or Mondial Relay. If you do not live in Belgium or the Netherlands, please contact us for the exact shipping costs. La Jolie cannot be held responsible for any damage, theft, or loss of goods during shipment. We make every effort to package the goods as securely and safely as possible for delivery. If you choose to have your package delivered to a different and/or safer location, we are not responsible for loss or damage to the delivery.